"I visited Burger King at Irving and Clark about May 10th, 2023. I had the BK Royal Swiss and Bacon chicken sandwich, fries and a chocolate shake. My husband had the beef Whopper meal, which came with fries and a soda. We ended up paying about $10 for the Whopper meal, when it should have only been $5 with the online coupon. This, however, is not at the entire fault of the establishment. My husband, who is 74 and not up to date with technology and clipping coupons off of a phone, could not access the coupon on his cell phone. We searched and ended up holding up the line for like 10 minutes trying to find the $5 Whopper coupon. We had the store manager look for it to, and couldn't find it. Maybe there are some funny things going on with his phone but.. the point is, they should make the coupons available in the store. Searching for coupons on a phone isn't fair to senior citizens who may not have a phone or not be tech savvy. The BK Royal Swiss sandwich which I had was disappointing. Not in flavor, but in terms of overall quality, so I give that sandwhich 3 stars. It was kind of flat and the the chicken patty very thin, something you'd find off the dollar menu at McDonald's. Definitely not worth the $6.79 I paid for. The fries and the chocolate shake were excellent however, and the fries were perfectly salted and fried. The customer service was also very good, and the employees kind enough to bring our meal to the table (we walk with walkers, so this was a kind courteousy they did for us). So for that, (the fries, shake and good customer service), I give this restaurant acculmative four stars. The BK royal Swiss sandwich was kind of sad, but the rest of the food, whopper meal and their customer service was very good....."
