"We have tried many, many premium chocolates over the years, so when I ordered from Li-Lac I was not expecting anything terribly special. I was wrong, so very, very wrong. The milk chocolate is literally the best I've had in my 60+ years. It's creamy, rich and very satisfying. I was a bit worried at the small bar size, but they filled the craving for chocolate like nothing has in years.I can say nothing about customer service, but their online ordering was easy and the order was here in a few days. The cold pack didn't last the trip from New York to South Carolina, but it made absolutely no difference in the quality of the chocolate.As long as they are making chocolate, we'll be ordering!"