"I gave this restaurant 2 stars because the cookies are really good. However, the app functionality is poor and does not allow customers to track their order status. Deliveries are often marked as "supplied" prematurely, causing confusion for customers. Drivers do not always communicate when they have arrived, leaving customers unsure if their order has been delivered. The automated text updates are unreliable, leading to frustration when trying to confirm the status of an order. Customer service is also rude and unhelpful, making this a disappointing experience. I will be avoiding this Insomnia Cookies location in the future."
