Ferrari Carano, Fume Blanc, Sonoma, 2020
Paul Martin's American Grill Irvine

Paul Martin's American Grill Irvine

534 Spectrum Center Drive, Irvine, United States Of America

Wine • Steak • American • Bar-Lounge


"My wife and I have been to the Paul Martin’s in Pasadena a few times and enjoyed it. However, our experience at the Irvine location last night was disappointing to say the least. It took approximately 45 minutes for us to get our meal after we ordered it, and there was really no communication about why we were waiting so long. Also for some strange reason our waitress stopped being our waitress and swapped to another table half way into our ways, and the waitress on the other table became our waitress for a short time, and then another server brought the food out. Then our original waitress came after our food was done, and I said I was not happy about the Waze and the lack of communication over different people, taking care of us, and not seeming to know what was going on. To be clear a number of tables that were sent after us got their food before us and waitress number two told us when she helped us and got us the water that waitress number one forgot to refill that our food was the next ticket up and then I saw another table get their food five minutes later before our food came 10 minutes later. When I said that I was unhappy with this to our first waitress and I asked for our check because we were in a hurry to go to a concert. The manager appeared with the check and when I asked if she was brought over because of my complaint, she acted like she didn’t know what was going on and left. it made the whole experience, unprofessional and disappointing. It would’ve been nice for someone to acknowledge that likely the order never got submitted on time and was forgotten about rather than passing the buck off to other people who acted like they didn’t know what was going on."