"I really wanted to like this place and give them grace. With a wife working in the restaurant business during the pandemic I get the challenges associated with being short staffed. And I should have read the other 200+ reviews on Yelp before visiting. I came in with a plan to work on my computer while waiting for my son at swim practice. I planned to order the nachos and the special Tuesday $5 margarita. I walked in (feeling something strange) and waited/wandered around for about 10 minutes trying to find a host. I finally stopped the only server I could see and asked her for a seat. She told me that I could sit anywhere. That's when I realized what was strange: I couldn't easily find a table because there were 8 tables sections completed covered with used dishes and old food. Obviously people had left but because of the way the tables were organized I only had three tables to choose from inside and four outside. I found a spot and then had to wait nearly 15 more minutes until the server came. I even had to go get my own menu from the hostess area (but no host was there). That was also when I realized there was only one server. When she finally arrived with complementary chips and salsa. I told her I wanted the nachos and the $5 margarita. I specifically asked if the $5 were running this Tuesday and she told me yes. The chips I realized had been sitting in an alcove in the back they were cold and soggy like they get when there's too much oil and they cool off. I ate a couple then stopped because I knew I was getting nachos. When the nachos came after one bite I realize the same old chips were used. I had to grab the server and apologized for the inconvenience but asked for another plate of nachos with new chips because they were cold and soggy. She told me they couldn't only that they could add more cheese and beans. I also asked for the wireless password and what she told me didn't work but I just gave up on that. When I finally asked for the bill I saw that I'd been charged for a large margarita and asked her to change it. She said it was because I ordered the large. She told me the $5 one was the smaller one. I asked her if she remembered me asking for the $5 one to which she said yes and then said sorry and didn't change it. I've been to the Casa in Orland Park and had extremely different/great experiences. This location in Hinsdale was extremely disappointing. When I left three more tables were left unattended and mine, I imagine, made 4. A person had came out to bus a table but left the bin at the table and walked away. I give two stars and a 20% tip only because I have sympathy for the 3 person staff and everyone has bills to pay, but I won't come back again."
