"However, once we were seated, our waiter took our drink order but did not return for quite a while. By the time he came back to take our food order, we had already finished our drinks and the full pitcher of water he had brought. After taking our order, we didn’t see him again for about 20 minutes. We were left with no drinks, unable to ask questions, or request appetizers—nothing.
Eventually, someone else brought out our food, but the side dishes were incorrect. When we pointed this out, he insisted they were correct and walked away. My husband and I both ordered 22 oz steaks because we enjoy having leftovers. We asked for them to be cooked medium well, but what we received was practically raw and extremely fatty. To make matters worse, we had no steak knives and were attempting to cut our nearly raw steaks with butter knives.
After another 10 minutes, our waiter—who I could see rolling silverware behind us—finally came over to check on us. We inquired about the sides, requested a refill on our drinks (which we hadn’t had in about 35-40 minutes), asked for proper knives, and mentioned our undercooked steaks. He returned 10 minutes later with water, but never offered to refill our sodas or alcohol. He didn’t address our steak issues and insisted that the crusty potato dish they brought us was actually their mashed potatoes. He claimed that sometimes the kitchen staff decides to make them mashed and at other times they do not. I pointed out that the table just two feet away from us had actual mashed potatoes, and he corrected me by saying they were whipped, not mashed."
