"Average service/management and food. Easy dining for large family/groups/kids. You can make a mess and it’s fine. Servers don’t mind nor do they clean up between entrees. Fine to dine if you don’t have high expectations and want little hibachi flame entertainment. I made a birthday dinner reservation for 16 people and brought our own birthday cake. Was assured at reservation over the phone servers can slice and serve the cake. When I watched the server poorly cut/butcher, using a “spoon” and knife, to serve the first three shabby broken down slices from a beautiful Magnolia Bakery cake I had to step in and explain how to slice and serve more “thoughtfully” to the birthday girl and guests. I asked if they had a cake server and they said they did not have one. The two servers walked away after I showed them how to cut/serve and after they brought regular metal spoons which I had also asked to replace the flimsy small white plastic teaspoons for desert. Note: they also forgot and did not serve ice cream which was supposed to be part of the meal. When I mentioned how awfully the cake was being served and how servers all walked away and didn’t assist, the manager lady/hostess was defensive, unapologetic and rude. Instead her response was, we are not responsible for slicing cakes.” I asked if that is the case why did you tell me over the phone you did? She’ just said it’s “something we offer.” — very bad customer service! Training and management at this restaurant has low/average standards. On top of disappointing birthday dining experience, they also automatically charged 20% gratuity."
