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Polo Norte

Polo Norte

2050 West 56th Street, Hialeah, 33016, United States Of America

Pizza • Cuban • Casual • Caribbean


"I?ve been going to this restaurant for years, and I?ve enjoyed family meals here. Recently I made the mistake to return and we had my daughter?s service dog which is in training. We came in and after they sat us, it was obvious we had the dog with us, awaitress with a face came over and asked for the id card that identifies him as a service dog. I explained that he is intraining that?s why he wears a vest that states he is in training. She explained that ?the owner? required the card otherwiseshe could lose her job. I explained to her that in the state of Florida service dogs in training have the same rights, and thathe is fully potty trained and non aggressive. She went on to say that it didn?t matter that we needed the card because again theowner required it otherwise she could lose her job. I told her it was illegal to do that in that state of Florida, and she saidit was not true, she went on to tell me a story which I was not interested in. One of the conditions my daughter needs the dogfor is anxiety, which unfortunately during that incident that waitress created a lot of anxiety for her, as we were escorted outof the restaurant after being sited which was completely embarrassing. If they have that rule, which by the states is not legal,then they should not sit you to then embarras you and ask you to leave. They were so concerned about the dog being there becauseI guess their worried about hygiene however there was a dead lizard under the table and the crumbs all over the bench. Not onlywas the waitress rude but she kept arguing with me that is not illegal to ask for paperwork, when it actually is. I usuallydon?t spend time writing reviews but the horrible experience we had that day unfortunately ruined our day. I recommend the ownerto train people on ADA."