"I had made arrangements a week in advanced with Joey to pick up a large order. Although it was difficult to actually get in contact with him to make the order, he was wonderful on the phone and made it sound like I would have this beautifully organized meal ready to go to feed the teachers at our school for parent-teacher conferences. Well, I showed up a few minutes early to pick up our order and received only blank stares from the staff. I want to make it abundantly clear that it was blatantly obvious that this was NOT the fault of the staff working that day. I mentioned earlier that it was difficult to get Joey on the phone to place the order in the first place, I called twice and was told that only an owner could handle it and that they'd pass my info along. It took them a week to call me and if it wasn't already decided where we were getting food in a PTA meeting, I would have found another restaurant right away. What kind of owner doesn't trust their staff to take an order? Then, when I went to pick it up, the poor kids working there were absolutely blindsided by a 35 person meal just before the dinner rush. They worked their butts off to get me that order ASAP and were absolutely apologetic, polite and professional. It's pretty clear that the top-down communication in that place is lacking, to say the least. They're lucky to have a crew that worked so hard to make them look good."
