"I asked to order a cake. The employee said 24 hours. Apparantly though she couldn 't make a cake in chocolate(?!? in 24 hours. Advised they needed 48 hours for a chocolate cake. Then said I 'd be happier with a pre-made cake in a flavor of her choice instead. A very condescending comment from employee followed. Let 's see: unwrap a sheetcake that 's pre-made 10 minutes, pull a tub of chocolate and cut a half gallon, 10 minutes. Put in walk in freezer to sit while the ice cream frosting is warming slightly to room temp, 30 minutes. Remove cake from freezer and frost, 10 minutes. Place back in freezer then decorate. I 've made hundreds. I guess the owners of this BR don 't need special orders or support customer service. For the $28 dollar price I will make my own and have it ready in a few hours. Thanks BR Dimond for the lousy service, glad you don 't need my money. Another entitled employee who is owed a job and can 't be asked to perform above a C average."