Frozen Thin Crust Cheese
Lou Malnati's Pizzeria

Lou Malnati's Pizzeria

343 E Geneva Rd, Carol Stream, IL 60188, United States

Pizza • Cheese • Italian • American


"After my family has been going to this location for years, I think tonight my Dad and I received probably some of the worst customer service that we have ever experienced. If I could give zero stars, I would. My Dad placed an order for 6:00 online. My Dad conciously ordered early my Mom has a meeting tonight at 7:00 on the our neighborhood board, so we scheduled ahead of time to 6:00. My Dad and I arrived at 5:55, and I went in. I was told by the young woman at the counter that the pizza was not ready yet and it would be ready in five minutes and brought out to the car. Ten minutes had passed, and there was still no pizza. My Dad went in, and when he asked about the pizza, the one woman was confused and then explained that she gave the pizza away. I'm sorry, I get mistakes happen and working in the food industry is not easy, I try to be patient and empathetic? But how do you give away the the same pizza? I gave the young woman the name on the order so how do you just give it away? I think the most appauling thing was the lack of empathy and indifference on the manager's part. There was no resolving of the situation besides to have the pizza delivered to our house which in being curtious means tipping the driver. If you mess up, at least maybe try to resolve the situation and give the customer the money back for the original pizza versus force them to continue with already bad service. The biggest thing I'm upset about is the apathy and failure to be apologetic or make things right especially after being long time customers. I would highly recommend going somewhere else. As a tip to management, Iwould recommend you give a little more care or you will be losing long time customers and business."