"We had a very poor experience last weekend for dinner. After waiting over an hour for a table (we understand it's busy on weekends) we were seated and met our extremely nice and sweet waitress. She was doing her best, but was clearly spread a little thin. After receiving an unsweetened tea instead of the sweet tea I ordered, I had to wait another 10 minutes for a new tea. After receiving our prime rib, steak/ribs, and salmon we were asked if there was anything else they could get for us. We requested sauce for the prime rib and a couple refills. After finishing everything else on my plate I had still not received sauce for the prime rib and we still had no refills. At this point our waitress took the time to talk to her manager about us because she felt bad for how our service had been and requested the manager come talk to us before we finish our dinner and get the bill. We never saw that manager again. Instead of talking to us and resolving the problem she avoided the issue, hoping we would just pay our bill and leave. When it came time to pay the bill and I requested to speak to a manager, our waitress was rather confused as she had already sent one to our table but clearly she never showed. The bottom line is, our waitress messed up, she tried to correct the problem but whoever you had in management that night just tried to avoid it. Ending up making the waitress take care of it herself. I am beyond disappointed as this used to be one of my favorite places to eat out. If I were to be seated with that waitress, I would 100% give her another shot. If I walked in and saw that manager, I'd be walking out the door."
