"Only rating 2 stars because I really like napolis, but I called in for a pickup order this evening and ordered a baked spaghetti with cheese. I’ve made this same order here many times and said exactly that, and the employee would confirm I meant provolone. Tonight when I said that, there was no clarification from her end. It wasn’t until I drove home that I realized my spaghetti had no cheese on it, but Parmesan packets on the side. Really was not a big deal, I figure just a misunderstanding. However when I called the restaurant to explain to a presumable manager that had happened looking for a resolution, she told me that the employee on the phone DID confirm those specifications without a doubt, acted as if I was the one who somehow messed up my order, although I’ve made this exact order countless times. Truly felt like a misunderstanding that could have been easily resolved but instead I felt like I was being accused of being a liar without actually saying it."
