"After living in the area for over 6 years, I have finally eaten here for the first time a few months. We enjoyed our experience dine in. The food was definitely enjoyable between the pizza, pasta, and personal faves of the bruschetta and garlic knots. Our service for dinner on a weekend was pleasant also. Lots of families dine here and they even have crayons to entertain the kids.My 2nd and 3rd experience here was not as pleasant however both were for to go/pick up orders on weekday late afternoon/early evenings. Honestly, I hate to chalk it up to the inexperience and customer service learning curve of their younger employees... but that's what the trend is showing me. 1st time, I called in an order (with ample time for pick up at least an hour between my call and planned pick up time). My husband still had to wait an additional 20 minutes for our food to be ready. Something between the phone call and the order being relayed to the kitchen is lost in communication.The second time, I did an order through YELP and grubhub. Either their grub hub system sucks or something is not translating correctly. I put my order in at 3:30 ishPM for a 4:45PM pick up. The girl who received the order had to call me to verify my pick up time because it wasn't showing on their end... all was good and we got on the same page. I even showed up at 5:00PM to give a few extra minutes in case. Had my son in the car who was napping so I parked in front and expected to be able to run in and out in less than 5 minutes with my food. When I arrived, the girl at the front (not same girl who called me) said my food still wasn't ready after she checked the system and their shelf of food (despite my Yelp app saying it was ready at 4:45). Waited and watched other people come and go.. Saw a bag of food sitting on the shelf waiting to be picked up. After about 10 minutes I went to another girl who ended up being the girl who called me and she said my pizza was done (and sitting on top of the oven this whole time) but didn't realize I had ordered pasta and other stuff too. She went back to the kitchen to be told it wasn't prepared and I would have to wait another 15 minutes. Not the convenience I was hoping for. After some discussion with the kitchen staff, she realized that my food WAS the food that had been sitting on the shelf for over 40 minutes and the mistake was that the wrong order number was written on the bag. She had to open the bag of food to see that it was my food like do they not write names on it?? Anyhow, the food is good. They just need to get other aspects of their process and training into shape. Might just have to stick with dine in here when we have time to spare."
