"I was working a little bit longer in Bethesda today than I anticipated, and I had a craving for a grilled cheese sandwich. I decided to look at restaurants in the area that was within walking distance from my job, and I settled on Heckman's Deli. I was especially excited to try the grilled cheese BLT sandwich meal, and so I ordered that for pickup through Uber Eats. It was ready within 10-15 minutes, and I couldn't wait to eat it. Unfortunately, when I got to the sandwich, I discovered that it was just a plain grilled cheese sandwich. No bacon, lettuce, tomato, or mayo. I was utterly confused and saddened by this. I ended up calling the restaurant and the manager was shocked that my order was wrong after I explained to her what happened. She apologized and I appreciated it very much. Even though the restaurant couldn't give me a refund, I was able to get my money back via Uber Eats. I'm not sure what happened today that caused my sandwich to be totally wrong, but I'm willing to give this place another chance. I may have to try ordering the food through the website as opposed to Uber Eats, but I will still give Heckman's Deli a try again as the food was excellent."
