"Came tonight for a lovely dinner with my hubby for a date night and left with no dinner! We got here at 6pm for dinner before our 7:10pm leaf game, ordered our food, received bread (which I could not eat), then my hubby got his...appetizer salad as I just ordered my main. We waited patiently asking our waitress after 45mins why we didn’t have our meal. She responded that well if everybody ordered a steak in the same hour then it’s just busy and it should be out soon! At this point it was almost an hour later with no updates, after asking another waitress to check on our food! She went ahead and went to other table to make sure all was ok with their meals they were actually eating and did not go to the kitchen to ask if our food would come anytime this year! We had been here last week and got our food in 20-30 mins when it was much busier, so I was confused as to why we were waiting as long as we were. Others were onto dessert and we were still there...with no mention of even filling our water glass. At the end my husband and I were quite upset and disappointed with this service and felt like our server did not look into our meal and catered to everyone else. We cancelled our food with such disappointment, spoke to the manager who apologized profusely saying that there was no excuse to wait an hour for our meal. She was kind and considerate enough to take care of our bill which consisted of a glass of wine, beer and a salad! I must say that for this high end, high class restaurant in the Scotiabank Plaza, it was very upsetting to have such horrible service!! Don’t think we’ll be returning anytime soon! Enjoyed my Freshii salad instead of my steak dinner with broccolini and mushrooms! For the prices they charge and they amount we paid last week, they should really be on top of orders and making sure customers are WELL taken care off!"
