"update 7/29/2021 Well someone was able to turn this place around. Back to 5 stars at least for now. update 6/20/2018 Tried giving them a couple more chances and they failed. This place is a disaster. If you love Rosati's, there are other locations in the East Valley that are independent and not owned by this franchisee. Go elsewhere. Even if it meant eating crumbled bread with ketchup, it would be a better experience than giving your business to this company. This location is a giant mess. We've been frequenting this place for over a year and out of the dozen or so times we've given them our business, only once have they ever met our expectations or had any sense of consistency. Some issues we've had: never being on time within their suggested window and instead usually 15-20 minutes late, wrong toppings, entire chunks of onion, completely soggy and drenched crust, and completely burnt crust. Just this past visit someone forgot to put tomato sauce on the pizza and instead incidentally added the tomato sauce once the pizza was already cooked and ready as if we wouldn't have noticed. Regardless, of all the miss management we absolutely love the pizza and keep going back. If someone could fix these issues the place would be a gold mine."
