"When it comes to customer service, Alex was not very interested in creating a memorable experience for the right reasons. Alex brought over water to our table. I thanked him and almost ordered my wine when he gave me a look before walking away that caused me to assume he was the bar back. 10 minutes pass, and no one came to greet us or take our orders. Finally I walk up to the bar to see Alex on his phone and talking with the bartender. I asked if anyone was coming to greet our table, and Alex just looked at me. The bartender said he was getting our drinks ready and would bring them over shortly. I was confused because no one had came to take our food or drink orders, so I told him we had not yet placed drink orders. Alex comes to our table soon after with an attitude. “What can I get you?” I greeted him and said, “Hi, How are you?” He replied by saying, “Fine. What can I get you?” (again with an attitude). I asked for his name, and he said it while rolling his neck as if I shouldn’t have asked. My friend then asked him why he looked and reacted toward me in that way and he continued with his attitude and over dramatized gestures. I asked him if anyone else could serve us. The assistant manager (who I originally thought was the bartender) then came over, apologized on Alex’s behalf, and created a better customer experience. I am not sure why Alex acted the way he did towards us when the restaurant was EMPTY. I don’t feel that we inconvenienced him in any way. Our reservation for 1:30pm Saturday, 8/13. Although the food was good, Alex did not make me feel welcomed, so I will not be returning."
