"I would have rated the move-in experience as a 5 out of 5, if it were not for the inflexibility of the site general manager who would not allow the usage of moving bins not even 5 minutes after the 6:00 pm cutoff time. I traveled from the state of Illinois and experienced a delay in my arrival. However, the manager remained inflexible with a lack of compassion and empathy not only for me, but other parents and one in particular who traveled from a Caribbean Island to assist her Howard University student and was due to travel back the next day. She was also told she could not utilize a moving bin. Otherwise, the staff was excellent, friendly and helpful with the exception of the head general manager."
