Green Beans Amandine
The Charcoal Room

The Charcoal Room

4949 North Rancho Drive, Las Vegas, 89130, United States Of America

Steak • Seafood • Chicken • Steakhouse


"I first came to this place when it opened and now I bring my daughter for the first time it was actually a big disappointment the food was overly salted the service was really under par. When we arrived the hostess sat us instantly. Jesus was our waiter and I only got his name because he had to look at the name on my check he did not come for the first 10 minutes which the day was not busy we received our bread instantly and when he did show he basically wanted to take our order. Being Vegas he didn't even answer this was our first time or did he introduce himself so I ordered an appetizer and a meal for my daughter and we ordered a strawberry daiquiri and a Shirley Temple now what was quite disappointing is we are already eating bread he didn't offer us no water nor did he pick up the other remaining playsets as we were seated in a table for four people I literally had to look for him to ask for water as bread was getting stuck in my chest. We we're seated across from where the waiters pick up their drinks from the bartender and I was so disappointed that the bartender had to ask his device strawberry daiquiri since he did not know how to make one and surely he did not know how to make one it was overly syrup very little alcohol and chunks of ice not even Blended well to make matters worse my waiter didn't get that drink it just sat there and I basically was trying to find the waiter that's waiting for his other drink that was already getting made if you could hand mine to me we watched our waiter run back and forth for another table. Our food didn't come to us till 752 pm. The worst part is we barely got to take a couple bites of our food we were really dissatisfied he never asked us how the food was we basically said we were ready to go and what was really disappointed that he didn't even notice that we barely touched our food he packaged it up and we left disappointed and hungry. What made this experience even worse was listening to the bartender and another waiter complain about other employees obviously you guys really need to improve your team building because the gossiping of one another is truly unprofessional. As a local we will not return."