"I love this establishment and have been a repeat customer at primarily the Windsor Mill location. Since moving, this location is closer to me now and I have ordered from here at least five times. The staff have been pleasant and efficient when picking up my online orders in the restaurant. Last night was my first issue with my delivery order. For those who order the salmon, it is typically tender, seasoned with salt and what appears to be parsley. For $32, this is what I received; an unseasoned, dry, and overcooked piece of fish. The side items were consistent; delicious I got the cabbage and yams) but I was very dissatisfied because I usually love the salmon and was really looking forward to this meal. If they did not have the proper ingredients they should have called and offered an alternate option. I attempted calling with no answer, however I understand they were near closing. I called today to leave a message for management, but the mailbox was full. After reading other reviews, I see that management typically does not respond to balanced or negative reviews, nor offers a credit or comp for dissatisfactory food. Constructive criticism should be valued and addressed reasonably. As a medical black business owner myself, I understand staffing challenges due to the pandemic- however taking accountability, knowing limitations, and being appreciative of all clientele especially regulars) are all paramount in retaining customers and business growth."
