"Generally, I am a fan of Rubio's having been to several locations. My SO and I visited this location on Feb 15th. The experience was far less than satisfactory. We stood in line behind three people and in front of two others while another couple was trying to order. Part way through their order process, the Cashier stopped and busied himself with other tasks, delivering plates to seated customers, answering the phone, and speaking to patrons about problems. Finally, the order taker completed the order process with this couple, and then disappeared from the register while we 7 customers waited in line. It took 12-15 minutes before we were able to complete our order. Including the cashier taking time out multiple times in the process for other tasks. The fruit type drinks were completely missing. Even the tanks on top of the respective coolers were missing. The salsa bar was a mess. Some of the salsas were low and seemed to be there for some time. The verde salsa was very thin and watery. The jalapeno bowl had only about 8 slices of pepper left and no carrots or onions. There were no silverware in the container. When I asked at the counter, he pointed at some plastic ware. The forks therein were among the cheapest, most flimsy stuff I have ever seen. Nowhere near so nice as what can be purchased in bulk at Costco. After we ordered, about 6:45, a fellow walked in from outside and into the kitchen and put on an apron. Apparently just off a break, I wondered about the work schedules that would have a worker off at about 6:30 on a Saturday evening. The food was okay. As we were finishing, there seemed to be some sort of disagreement in the kitchen. Their voices were obvious throughout the restaurant. This location must be an embarrassment to the franchise. I attribute most of these experiences to extremely poor training and management. I am expecting that perhaps this store is on its way out. The franchise owner has cut corners and is probably unwilling to spend the money to make this business successful. I will not go back here."
