"Moro 's Kitchen was probably the worst dining experience I have ever had. We had a reservation for 4 weeks before our arrival on Saturday night Aug 17. We had the reservation for 6 people at 7:00pm to celebrate my soon-to-be sister-in-law 's bachelorette and were looking forward to an amazing dining experience and to show her a wonderful time. We arrived at 7:03pm. We were not sat until 7:19pm. Even though there were plenty of empty tables in the restaurant, we were sat at a table on the side of the building outside. It was rather breezy and getting chilly and dark out. 7:28pm now and we still haven 't been greeted by a server. I got up and went back inside to ask what was going on and she finally came over. We asked if we could please move inside as we did not request an outdoor table to begin with when we made a reservation. The server told us it was not possible unless we were to go back in and wait at the host stand for another 20-30 mins until something cleared up, but said she would be sure to make up for the trouble. At this point we said we will just stay at our table since it was already 35 min into our time slot but please let us know if something opens up inside. The food took a very long time and now its not only super windy and freezing outside, it is also completely dark and there is no spotlights or string lights and we are just sitting in the dark alley shivering with no food and empty drinks. We finally got up and went inside to see if we could please move inside and there were only 3 tables sitting inside. I was floored. Why couldn 't someone let us know there was an open table and we can move inside? At this point, the host was helpful and got us a table cleaned off, but the entire time we patiently waited for our table to be cleared our server was standing directly behind us laughing and rolling her eyes at us. At this point it is past 8:30pm. We finally get food, but have no silverware. Finally get silverware. The food was decent but not amazing or even worth the price or the wait. Our server comes back after 6 minutes with our plates, not to ask us how everything is or if we need anything, she comes back and says, do you guys need boxes? Are you serious? We still left a generous tip, but she was deeply undeserving of even a dime. If anything her tip should be getting re-trained so she never treats another customer like that ever again, or fired because she is a complete embarrassment to this establishment. We will never be back. This place sucks."
