"To anyone coming in from out of area, you have to remember that anything below 4.8 stars on Google maps for our area is like a 2.7 (MAX) anywhere else in the country. We ain’t exactly a Mecca for culture and cuisine. Do not be fooled by the high rating. I got invited along for dinner with my parents. For the fifth time in a row, I begged them not to come here because it’s so terrible every single time. But they only get the “bug“ to eat out maybe once every 4 to 6 weeks. After a long stressful day, I can’t really blame them for not wanting to drive 30-40 minutes each way for a nice night out. So we endured. Every time we go it’s the same song and dance: get back in the car and they say “and that’s why we never go out!” I would never spend my money here: but they were buying, and I can’t say no to free food. We were there for 1 hour and 40 minutes, mostly waiting on things to show up. It was a Friday night and the number of occupied tables in the dining area never exceeded 8 (out of at least 25 tables). This alone should be a huge red flag to the owner that something is drastically wrong and it’s time to reboot your business plan. Just got appetizers and drinks. My mom’s drink didnt show after 20 minutes, so she cancelled it. On the most recent trip, we got all fried appetizers, so it’s really hard to mess up. Most of them came warm. But they took forever. The pierogies were not done yet, they came 17 minutes after everything else, and they were ice cold upon arrival. The last time I came here though I ordered French onion soup. The cheese had been burned to ashes by the broiler. The server sat it in front of me and said ‘if that’s too done I can send it back’. I put the spoon through the cheese and all the ashes fell into the soup. I took a spoonful and it tasted like muddy water: the flavor completely overtaken by the ashes that had dissolved in it. I had to send it back: and when a local radio station had a call in chat about ‘what you do when a restaurant messes up your order’ I called in and told them all about it. Yesterday was the third time we had that same server that is quick to tell you that things are not their fault, yet they don’t follow up on the kitchen (cold fried appetizers 2 out of 3 last trips with them) and they never push back when the kitchen serves something that they wouldn’t feed their dog. How is this serving worthy of employment let alone gratuity? Spoiler alert: my pushover parents still tipped 21 percent of the bill despite being totally appalled yet again. We are reasonable people and can see when it’s a kitchen problem, and when it’s a server problem. The past 5 times, it has been both in full force. Though our server and the kitchen definitely weren’t great, the bar staff and the management were absolutely abysmal. The bar staff were chatting with people seated at the bar while eager servers needing drinks at their tables were checking frequently, often leaving empty handed because the bar staff had not poured drinks for their tables. One of the managers we see all the time there is from way back when the same building used to be a restaurant called Bonanza. Out of 6 countries and 32 states that I have been to, Bonanza was the filthiest and most vile cesspool of a restaurant I had ever seen in my entire existence. I think if there’s any chance of Brewser’s ever being a decent place to eat with your family on a Friday night, getting rid of anything having to do with what it used to be is kind of a non negotiable. But the whole place kind of needs an overhaul. Close for a cleaning week, hire new managers, retrain your employees, and give it another go, I guess."
