"Like John...we had a similar experience so instead of complaining we just ordered extra cheese. This is what we got tonight. After 14 years ordering there, don't know what's happened in the past 2 years...... I'm adding an edit to this 4 months after the above post. Changed from 1 to 4 stars....We had Grotto's pizza tonight after not having it for a very long time because of several bad experiences in a row... whomever made our pizza tonight REDEEMED my love for grotto. Crispy, perfect cheese/sauce balance. Sorry no photos, it's been eaten ?"