"I've been eager to try this restaurant for a long time, but unfortunately, my experience was disappointing. I visited their stand at the Tempe Arts Festival this weekend, and while they certainly had a steady stream of customers, the service fell short. We ordered two bao buns: the Japanese-style ground pork and the teriyaki chicken character bao. After placing our order and paying (including tip), we were informed that we would have to wait 15 minutes for the teriyaki chicken bao. Had I known this before ordering, I wouldn’t have chosen it. They didn’t offer a refund, but suggested we could select something else instead. My companion opted to swap it for the tofu bao to avoid waiting, but to our dismay, the tofu bao was just a regular one, not a character bao at all. This was quite disappointing, especially since we were told that what we had ordered was unavailable only after we had already paid. Sadly, neither bao was enjoyable, and we ended up throwing them away. I wish I had been offered a refund; as it stands, I won’t be returning or recommending this place."
