"So I have never gotten a great vibe from this place but the food has been good in the past so I figured I would give it another try. I was planning on getting a pizza but the lady at the front desk with a disingenuous tone recommended the Pastrami sandwich. Reluctantly I took her advice and waited at the bar for my food. While waiting at the bar, I noticed the woman making my sandwich was texting on her phone and then proceeded to make my sandwich without washing her hands which took me by complete surprise. I had to run some other errands and was not in the right headspace to make a complaint right then and there. Just a half an hour to an hour later though I decided to call in to get a refund and to throw the sandwich away. By this time I was far from the restaurant but the unsanitary and unprofessionalism really set in. I called in to let a manager know what had happened in hopes that they would understand that this was not acceptable and give me a refund. However, not only did this so called manager refuse to give me a refund, unless I drove all the way back there for them to just throw the sandwhich away anyways, she was absolutely rude and appalling and did not own any accountability for the unsanitary conduct that took place in the kitchen. Any place that is running a professional and upstanding business would have no problem giving a refund if a customer explained to them what had happened for me. One would hope that they would be very understanding of the situation and would do whatever they could to make it right. This person, did the exact opposite, not only did they refuse to give me a refund but they were extremely rude and then hung up the phone on me. When we finally were able to drive back to the restaurant at the end of the day to return the sandwich because they refused to refund me unless I brought it back in person, the night shift manager was even more rude then the lady on the phone. When we got inside and we were trying to explain to this lady what a bad experience we had and that I need my refund, she immediately starting shouting at us with insults and pointing at us in a very hostile and threatening way. After the lady verbally assaulted us in front of a lot of other customers she grabbed the receipt out of my hand, ripping the receipt and stomped off to make the return without even letting us know what she was doing. Furthermore, she took about 15 minutes to do the refund which in reality should only take about 2 minutes tops. When she finally returned to give us the refund she verbally assaulted us some more in front of a new group of customers walking in. I am absolutely blown away by the disgusting and horrible service this place thinks they can get away with because their establishment is in Marin and assume their entitled behavior will give them a pass. I'm sorry but you disrespected the wrong customer and I'm pretty sure that any other customer knowing this information would not want to eat at such an establishment. This place should be replaced by a restaurant that knows how to treat people with respect and dignity instead of discrimination, hostility and overpriced food. They should be called the Barnshop instead of the Farmshop because thats a better representation of the type of service one should expect from here. This is a perfect example of why a beautiful place like Marin gets the bad reputation that it has of being pretentious, rude and entitled. Major thumbs down!!!"
