"What business, especially a small business, refuses to remake something? It’s nearly unheard of. If you order something, and don’t like it, businesses are supposed to remake it or offer something in place of it, to create a positive customer experience, that’s how customers return and spend more money. How does anyone know they like something if they’ve never had it? I have to try it first lol I ordered a dorilocos, yes I was told what would come with it, which was no problem, but I was told it was an in general “spicy”. Maybe you guys should make different levels of spice, to avoid this issue. When I tried it, it was too spicy for my liking. I kindly and politely asked for it to be remade. I was then met with attitude, and 3 women behind the counter being rude and speaking to each other in Spanish about how much of a bad customer I was, also how if they allow me to have something remade, they’d have to do it for everyone. I’m Puerto Rican, I could 100% understand everything they were saying : very disrespectful, rude and entitled women at this store who obviously don’t care about their business And would rather lose customers and money than do what’s right. I try new places all the time, and I spend more money every time I go somewhere, especially with great service. I love Mexican culture and food, I try to always support local Hispanic businesses. Very disappointed that they saw me as an inconvenience and a bother, just for asking them to do their jobs. And then to talk about me in front of me like I don’t understand? unfortunately will not be supporting this business ever again like I support the many Mexican businesses in the area and will definitely tell everyone I know not to support either. Wish I could’ve.si no puede satisfacer a sus clientes, su negocio fracasará.español o no, las malas prácticas comerciales son malas prácticas comerciales. también la forma en que tratas a los demás, dice mucho sobre quién eres. toda la suerte"
