"Date: 24. January 2020 Location: Sheraton LaGuardia East, 39th Ave., Flushing, NY Occasion: Lunar New Year Eva's private family celebration with integrity trading It was the third time that we chose Marriott for the celebration of the New Year's Lunar. A family of 13, we fit comfortably in a private dining room. For festivity we had the best of appetizers, Chinese entries of beef, lobster, shrimp, duck, chicken, pig and fish, as well as drinks and desserts. Throughout the night, experienced waiters and waiters made everything easy for our night of festival delicacies and fun. Before we call it a night, I asked one of the waiting staff to bring me $30 back when I gave him $ nine hundred to settle the bill. Unknown for me, five minutes later, another waiter under the name Michael came to me and politely said to me “You overpaid, here is your money back”, because the service fee of 18% is already included in the bill. Instead of thirty bucks, I have more than one hundred and sixty bucks back. Thank you. Right there I received the warm respect for him for his professional integrity. He didn't know I was a Marriott Bonvoy member. But he certainly delivered “sang with integrity”, a core value of Marriott. Thank you, Michael."
