"Stayed at the Fairmont under the Staycation package which came with a comp upgrade to a king suite, free self parking, and $50 credit to the salon/spa. Nowhere on the site or in the emails prior to your arrival does it tell you where to go to self park. Tracy who checked me in deserves 5 stars, she was so kind, hospitable, and helpful. To start, the renovations look amazing. Very 1920s and the aesthetic is visually appealing and very Gatsby. Checked into our king suite and looks wise, it was very nice. But very clear that its still a dated hotel. The chain lock on our door was so rusty, I felt like I needed a tetanus shot after touching it. The marble bathroom is gorgeous. But the bed, oh man, that mattress, it felt and sounded like an air mattress. It was not at all soft. Woke up with aches. The couch in the living area smelled like putrid cheese so we didn't spend a lot of time sitting there. Most newer hotels have streaming (Netflix) options on the TV, but Fairmont doesn't, not even movie channels like Showtime or HBO. So we were left with only basic cable with commercials. We also drank at the Olympic bar, with suuuper pricey drinks. Service this night was sloooooooowwwww. We also went to the Penelope Beauty Bar--Sophia offered just me a water but did not once ask my sister if she wanted something to drink, before and after. I was also told during my massage to keep my mask on, but my sister was allowed to keep hers off. Very inconsistent. Fairmont is gorgeous and looks luxurious, but the service could use work. Only saving grace was Tracy."
