"I have never been treated with worse hospitality in my life. My friends and I attempted to dine here last night before a show at Keller Auditorium. We had 5:30 reservations with a 7:00 curtain. Plenty of time we thought to dine and walk the 6ish blocks. We were given our drinks in a reasonable time frame and told that they would be right back with us to get our food order. About 25 minutes passed before our server returned. The tester ain’t was not particularly busy, maybe 4 other parties. At this point we had about 45 minutes to order, eat and pay. Since so much time had passed before our order was taken we were upfront with our server that time was tight and inquired if that would be a problem. Our server said the kitchen was only 20 minutes out and we should be ok so we ordered. About 40 more minutes passed again and we knew things were not going to work out. We asked the server about our order and he responded that he would check in on it. He returned to let us know they were waiting on a couple of items but it was almost ready. We asked if he could bring boxes with our order and our check as at this point we had to start walking to the theater. He returned with one item from our order and a machine for us to pay our bill with on our own. At this point he disappeared and the machine to pay with was on a lock screen that needed a password to operate. Being that we did not want to dine(although no actual food was served) and dash we left cash on the table for our entire order and left. We enjoyed the show, albeit hungry, and returned as one of our friends had parked in the vicinity. I walked back into the bar and explained this the situation politely to the bartender hoping for some sort of understanding that we were mistreated by the waitstaff earlier in the shift. A smug look and a “what do you want me to do about it” response later I asked if there was a manager I could discuss this with. I was told to come back tomorrow. Now I am not the type to write these reviews or ask to talk to the manager. I work in the service world and realize things are going to go wrong. Never in my life have I felt so abused as a consumer. I have stayed at other stay pineapple affiliated hotels and dined at their establishments. Never again."
