Housemade Chili Soup
Old Towne Pub And Eatery Geneva

Old Towne Pub And Eatery Geneva

201 W State St, Geneva I-60134-2255, United States

Pub • American • Vegetarian • Pub Kitchen


"I usually don?t make google reviews less than five stars, but my experience here warrants one. I?ll start off saying that I had never stepped foot in the establishment prior to my event. There were many reasons I chose this place, but two of the main onesbeing it was close to my venue it had exactly the kind of food I was looking for my event. And let me tell you, the food wasfantastic we had plenty of it. However, the service was definitely lacking. I held my rehearsal dinner here for 40+ people,about 10 of those were kids. We had the downstairs area booked there was a wedding reception happening in the upstairssection. They either had one or two bartenders behind the bar on the main floor, but don?t quote me on that, as I only wentupstairs three times at those times, I had only seen one person behind the bar making drinks. Our server was extremely hard tofind as the bride, I didn?t get served OR asked if I wanted anything to drink until about 45 minutes to an hour into theservice. I was even wearing a headband that said bride had a veil attached was even wearing a sash that said ?Future Mrs.X?, so I would be hard to miss. I had to get the server?s attention before he was going back upstairs. Many of my guests waitedon drinks they never got, or got WAY later than they asked for them. While I worked in the hospitality industry myself in thepast currently am working a job where we are understaffed, so I understand that it?s not so cut dry. But when you?respending like $1500 on something as important as a rehearsal dinner, you expect better service. We definitely should have hadmore than one server assigned to our party. I would definitely come back for a regular dinner service, but I would have a secondthought in holding an event here, unless if I knew I could have a dedicated staff for it. Shout out to Mallory though, becauseshe was SUPER nice extremely responsive when I had questions reached out when she had questions about the o"