"Mixed reviews- food is good- service is NOT. They put a forced gratuity in a party of FIVE- this must be something new as typically a forced gratuity occurs for parties of six or more. We did not like our service- waiter didn 't come around too often and forgot to bring iced tea. We had to flag him down many times to get more napkins, and an extra bowl to share our Pho soup with my kids. When I asked the front desk about the forced gratuity, I was shown that it was a policy on the menu- which ok- I didn 't know that. But then, the manager asked why I didn 't feel the forced gratuity if 18% was satisfactory and I mentioned above all the actions that gave me discontent. And then the manager was like- well, I 'd you really want me to, I can take off the forced gratuity in rhetorical way. And I said, Yes, please. I wasn 't happy with the service so therefore I don 't think 18% gratuity was earned . I felt like the manager was making ME feel bad about asking the forced gratuity to be taken off. NOT ok. Keep in mind that I supported this restaurant a LOT during the pandemic- like 2 times a week- Always giving tips for takeout even when they messed up my order so I am DONE giving tips for poor service."
