"I placed a mobile order and it said it would be ready at 6:50pm. I got there at 6:50 and it seemed to be a little crowded with people in line and waiting for the mobile pickups. When they asked for my name and said it would be ready shortly, I figured I could wait a few more minutes. Fast forward to 7:10 !!! and the food is still not ready keep in mind I am sitting at a booth staring at the workers the entire time as they were glancing at me . People in the regular line were getting their food quickly, and those who placed mobile orders way after me were too. I finally stood up, not knowing why i didn’t do so earlier, and asked where my food was, and only after this did the worker go start making my food. It took her maybe 30 seconds to make the burrito, and I got my food without any empathy for sitting there for the last almost 30 minutes. When I got home, I realized that half of the order was wrong: no side of queso, no guacamole, no sour cream, and more. This is the second time I have had an unpleasant experience at this location, and I am very disappointed with both the service and the quality of the food"
