"order on their website a single pizza to go before the time. to the expected time showed up and went into the window with a big sign pizza pickup had to get the attention of the person who just said that I wait in the cash line. only one person who took orders lasted about 20 minutes to wait in harmony with food I had already ordered and paid. the same person was bartending for all in the line as well as the sit-down bar and chatting with everyone (she seemed friendly after a wait, they confirmed my order, called back to the pizza window person, which was my order and sent me back. Of course it was ready before I arrived. After asking why I had to wait in the line, I was told that we had to confirm that they paid other restaurants have opportunities to do that. my experience never lets me order from this place again. the whole point of the preceding order is to avoid waiting. it was the hour of dinner, and perhaps this was a temporary short personal situation, but the process could have avoided this chaos. the pizza was good. have not saved the rest for the next day. would order something else if I would return (probably.)"