"As a new mom, I was super excited to take my son to Chuck E. Cheese for his first time. Unfortunately, the experience is MUCH different than what I remembered growing up. No characters, everything is digital, no playzones, everything is an arcade, no coins, everything is on a card. And of course, everything is completely overpriced with dollar store quality prizes. So it 's no wonder the Chuck E Cheese franchise has been struggling to stay afloat, and now its clear they 're being super cheap with their customers while overcharging. Anyway, I came in and was extremely disappointed in that, and especially disappointed in the customer service. We ordered a pizza and wings around 5:18 PM, and let 's just say it was after 7 PM when I was finally helped with a refund because I waited 2 hours for my food—which I never received. I repeatedly walked up to the front to ask about my food, only to be repeatedly told by Faisel that it 's coming out soon. But after a while, my son was cranky and tired and we needed to go. I couldn 't wait around any longer and waiting around for 2 hours for food was already extremely generous. My son is a year old, so there isn 't much for him to do there because he 's too little for the arcade games. I just want to say that whenever I see poor management, as a hiring manager myself, I feel this is a reflection of leadership at the top. If the top leaders do a poor job in hiring and training staff, then they themselves are probably not qualified for their jobs as well. Or maybe they 're underpaid and don 't care. We received a business card for the general manager (I believe Claire was the name? who did not pick up their phone. We called 4 times because the manager at this location said he did not know how to issue a refund and told us to call the general manager. I was in complete shock. Not only did my food cost $58 for 1 large pizza and wings (yes $58 just for that , I wasn 't provided any food, and they weren 't allowing me to get a refund. I started to feel like I was completely robbed. Why wouldn 't the manager pause everything to make my food right there when I was speaking to him? Why continue to make me wait for so long? And when I saw him handling food without gloves at one point, I completely lost my appetite. My first job was in the food industry so I 'm fully aware of kitchen protocols. I am also aware of what it 's like to work in a busy kitchen with backed up orders. So I understand the staff may have been stressed, but I also noticed how disorganized they were and that 's a reflection of inexperienced management. I view all of management as a complete mess and at this point, is it worth talking to corporate about? I don 't see this franchise lasting much longer and I can see why they 're bankrupt. We 'll continue seeing them go out of business. The management at this location is young, and clearly inexperienced. I honestly will never visit a Chuck E Cheese again, outrages prices, poor quality prizes, poor customer service, and price gouging."
