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Litehouse Whole Food Grill Hobart, In

Litehouse Whole Food Grill Hobart, In

1403 S Lake Park Ave, Hobart, IN 46342, USA, United States

Food • Snacks • Mexican • Fast Food


"I placed an order for me and my Family through a food delivery app. This is my first time and my last) ordering from here. Firstly, There are no descriptions of their dishes. It 's difficult to order from a new place when you 're not familiar with their menu. However, because I was able to customize my items, I assumed it would be pretty straightforward. So I forged ahead. I ordered a Persuasion Stir-fry bowl with Salmon for my Brother. He really liked it. I ordered the Egg Foo Yung Bowl with salmon and fajita vegetables. It was tasty, but full of black olives...Black olives??? In a Stir-fry? It also resembled nothing whatsoever to Egg Foo Yung...NOTHING! Every bite was dominated by the taste of black olives. This was unfortunate but not a deal-breaker for me. However, I ordered a Stir-fry bowl with salmon for my Sister. She can 't have eggs, so I requested in the notes, No egg in the fried rice, please. There were eggs throughout her order. She had guacamole and chips and cereal for dinner. I also ordered Strawberry Lemonade, Peach Lemonade. Chips and guacamole and sweet Potato fries. The sweet potato fries were hot, fresh and dusted with sugar...EW! The guacamole and chips were ok. The strawberry lemonade was ok. The Peach Lemonade did not look or taste like Peach. I suspect that the very faint flavor of Peach came from pouring the syrup from canned peaches or a splash of Peach nectar into the lemonade.Not a very successful attempt. I got lemonade syrup with essence of Peach. When I contacted the restaurant directly about the mistake, the person who answered the phone says to me We don 't do notes . He went on to say that I should have skipped the fried rice and just asked for an order of brown rice. When asked how a customer who has never ordered from the restaurant would know any of this, the blame was placed on me, the customer. So, if you order from this place, beware. There is absolutely no clue as to what you are getting...at all. The restaurant description says Mexican. Latin but they serve Stir-fry. I thought it was a fusion-type thing. Turns out it was Con-fusion. I will not be ordering from here again. To be honest, the food isn 't the reason. It is the unacceptional and completely dismissive Customer Service. I can forgive a mistake if accountability is displayed and measures are taken to fix it. This was not the case for me here. And this is unacceptable. I believe that Customer Service is just as important as value for my money and the quality of the food. This restaurant failed miserably in two out of three aspects...So disappointing!"