"This was our first time at The Grill Room. The atmosphere is great and I liked the cozy booth we were seated at. Our server was Dan and he took great care of us. I like to think he was trying to create a long, leisurely dinner for us and didn't want us to feel rushed vs him just being wicked slow. We each had a small Caesar salad, which was good but didn't have the shaved Parmesan cheese as described on the menu. Kind of a bummer, but certainly not anything to complain about. We were also brought complimentary bread and butter with roasted garlic cloves. That might have been the highlight of the meal for me! The butter was soft so it could actually be spread on the bread and the garlic was a little sweet and not terribly over powering. The bread itself had some light seasoning or cheese baked in, it was a delight. For entrees he had the Delmonico steak, medium rare and asparagus for a side. The steak was perfectly cooked. It was a tad salty, but delicious none the less. The asparagus was fine, nothing else to really say about it. I ordered the sea scallops. I typically have a rule of thumb with seafood. If I can't see the body of water it supposedly came from, I don't order it. However, I ordered them anyway. I was presented with 3 scallops for $35. Absurd for the price. They still had the foot on (that tough, chewy piece) and were very over cooked. They were also over salted and tasted much too fishy to be considered remotely fresh. I will say after living in Maine for 20 years I was spoiled by amazing seafood, even still, this was less than subpar. I tried two of them, they both tasted the same. The second bite I would have spit out but just washed it down with water instead. It was that bad. One of the VERY few occasions I have returned food to the kitchen. What I WAS impressed with was how my complaint was handled. Dan apologized and quickly brought me a menu to choose something else. The manager came over and apologized and assured us my meal would be comped and it was. He also asked for specifics about the entree that I didn't like so he could give that feedback to the kitchen. I've never had that happen before and it felt like they actually cared about my experience and wanted to make it right. My date was adamant that I be sure to mention that he was also impressed with how the issue was handled. At this point my date had finished his steak and we had been at the restaurant for over an hour and I was ready to go. I did not order a replacement meal, but got the appetizer of artichoke hearts au gratin instead. It was amazing. So cheesy and tasty! I liked the freshly fried pita chips it came with as well. Overall, for the amount of money we spent I believe there are much better places to enjoy a meal of that quality or better."
