"I love the food at Café Yumm, and up till recently the customer service has been great. However, in the past week, the customer service has gone downhill substantially.On Monday, I placed a pickup order over the phone, since the mobile ordering was unavailable. I was told that my order would be ready in about 10 minutes. It was right around lunch time, when they are typically very busy, so I figured if I waited about 20 minutes it would definitely be ready. (My work is just a few minutes away When I arrived, the drive thru line extended out of the parking lot, which is rather unusual. I parked and went up to the door, which was locked, with a sign that said Drive Thru Only, Sorry for the Inconvenience I thought, Surely, since I already ordered they will let me in to pay for and pick up my order I called, and asked if my order was ready and if I could come inside to pick it up. I was told that my order was ready, but, after being put on hold for a few moments, I was told that I was going to need to pick it up at the drive thru window. Essentially, they were telling me that I was going to have to wait, probably more than 30 minutes, to pick up my order that was ready, at which point it would have been stone cold!I told them, Thanks, but no thanks and I do not plan on going back until they are open for inside pickup, and I would advise others to do the same, unless you don't mind waiting for 30 minutes in a drive thru line!Lastly, I would make two suggestions to whoever runs this store. First, if you don't have enough staff to cover both registers and drive thru, it would seem more appropriate to close the drive thru, rather than the store itself. Second, if you insist on doing only drive thru, I would encourage you NOT to take call ahead orders."
