"MY MOTHER WAS ROBBED HERE!!!!! Seriously. My mother came in the day after Thanksgiving for dinner and drinks before a concert. She placed her coat on the coat rack at the front of the restaurant during dinner as there was no place to hang your coat closer to your table. When she went to retrieve it, it was gone. This coat was very special to my mother. I understand the restaurant is not liable for their patron 's robbing each other, however, the way the Majestic handled this entire situation was deplorable. After the coat was stolen, we asked for the general manager who refused to come out to speak to us about the stolen coat. Red flag #1. We called the police since the value of the coat was significant. At some point, the Majestic mentioned that they may be able to reimburse my mother through an insurance claim which was also explained to police Sergeant Stark. Sergeant Stark followed up with the restaurant to provide the information needed for the insurance claim. We did not hear back from Majestic for 7 days after the incident. Red flag #2. My mother called everyday to inquire about the coat and to see if there was any way to rectify the situation she never received a call back. Such a blatant lack of empathy and general customer service. The last time she called, she was hung up on by either Paige or Lauren. When she finally got Lauren on the phone, Lauren was extremely rude and demeaning towards my mother. Seriously not an ounce of empathy over the situation. My mother was robbed of a very special item at this nice restaurant and they have been nothing but NASTY to us. Lauren explained that there 's nothing they can do. They 've treated us like we were beneath them during this entire situation. I 'm starting to wonder if someone who works here stole it..... BEWARE: KEEP YOUR BELONGINGS CLOSE AT THIS RESTAURANT. THE MAJESTIC GRILLE DOES NOT CARE IF PATRON 'S ARE ROBBED ON THEIR PREMISES."
