"Bijoux is a truly fabulous restaurant we try to experience each time we visit the area. Weâve never had anything other than fantastic food and service. Six adults dined last night on a reservation I made through Open Table a week ago. I was shocked to hear from the Bijoux hostess there was no reservation for at under my name. After a few moments it was determined our reservation had indeed been made by me, and put under another name. Not my fault, not Bijouxâs fault. Things happen. We were seated and experienced another outstanding meal with spot-on service from the wait staff. My issue is with the tall-ish, blond-ish hostess, in age, who demonstrated an arrogant, condescending manner toward myself and my party that was unnecessary. Upon approaching her hostess stand, we were not greeted with a welcome, nor a smile, nor an hello. Instead, a curt, rushed, âcan I help you?â (while her eyes remained on her reservation list) met us on arrival. Her next response, after giving her our name and reservation time, was âthere is no reservation for youâ. She did not give an indication of caring whether there was some type of problem. There was no graciousness or concern on this womanâs part, and never a smile. Once I showed the message confirmation for our reservation on my phone, and she found us on her list using my phone number, she inferred I caused the error by placing a name other than my own with my reservation. Certainly she knew better, but I was instructed by her to âget that fixedâ. Amazingly, as soon as she realized our party most definitely had a reservation for at and that we were now her guests, her demeanor improved only slightly. Surely, this is not the individual you want greeting your guests. Sadly, it appeared she had a young lady in training by her side. Earlier, a hostess at Cafe with guests on the books, bent over backwards for us. It was neither asked for nor expected. Itâs called gracious service."
