"Been eating here for years and had worst experience ever, but still had to pay. They were out of items on their menu. Asked 4 people for straws and napkins finally got up and got them ourselves. Food came home fries were burnt, no butter on toast, nor offered, nor brought when asked, no drink refills, asked for substitute item for 1 of our plates, never came. When tried to express dissatisfaction no one cares to listen. We've never complained before even when it wasn't that good and we've always given them another chance and gone back. I at least expected them to do the right thing and comp us for a meal that wasnt even eaten, but didnt get that either."
