"I ordered my food to go through the website I was told my food would take 25-35 minutes. I sat outside during that time. Never received a text saying my food was ready after waiting 30 minutes so I went inside. I gave my name and the young lady had my food on the counter next to the open freezer. I asked how long my food had been sitting there she paused to answer. Another lady blurted out oh it just came out. So I opened the container with my food right in front of them and the food was cold to the touch. So the lady who blurted that it just came out immediately said I’ll get you a manager. I said yes please do that because this food is cold and I said at this point I really just want a refund she sarcastically responded back “perfect” with a smile and walked off. then I had to wait 20 minutes for a manager to come out who didn’t have a reason why I my food was cold. I pointed to her one of the obvious reasons is my food is sitting next to the cheesecake freezer that has been open now for the past 30 minutes that I’ve been standing in the restaurant. And while speaking with this manager name, Alyssa, the other cashier, who was smiling and thought, this whole thing was funny pace, back-and-forth in the background, giggling and laughing at me, The manager Alyssa refused to turn around to take a look at the open freezer that I was obviously pointing at that had been open for over 30 minutes at this point. I was then told she couldn’t give me my refund until the end of the night when she processes all the refunds. So here it is three days later I have yet to be refunded for my food that I never received. $25 down the drain. When I ask for the general manager’s name, she handed me a card and wrote her name on it and then stated I would like the general managers name she said well his name is Steve and I highly doubt you’ll ever talk to him. The service that I received on Wednesday night was horrible and unprofessional and I have yet to be compensated for the time that I sat there and waited to get cold food and I still haven’t received my money for the food I never received."
