"I used to go to the location on N West Street, mostly because it 's right around the corner from where I live . However, I stopped driving over there, because I found, over an extended period of time, that they 'd get my order wrong about every third visit . Well, tonight (June 23, 2024), I decided to give the Bellefontaine Avenue location a shot . Well, guess what, . They got my order wrong, too ! Instead of putting lettuce, ketchup and mayo on my wife 's burger as it was as ordered and as it stated on my receipt, they loaded it up with pickle, onion and mayo, NOT EVEN CLOSE . I don 't where John Heaphy 's getting his employees, but wherever if is, he needs to try another source . I mean, he had people walking around in there with an expression on their faces that basically said to me, I wish I were anywhere else but here . Inexcusable . Entirely inexcusable !"
