"I reached out to the owner and called, but only got voicemail and no response. I sent the following email to him tonight:
Hi David, I called you a while ago and ended up with voicemail. A few weeks back, we visited again at the urging of friends. While I still think the wings are overpriced, the service was good. We learned you made some changes, and it seemed to pay off. Last week, when I went back with my grandson, we had fantastic service and food.
However, we visited again tonight with friends, and the service was just okay. The wings were unbelievably small once more. To add to the frustration, I specifically requested all flats, but we received a mix of flats and drums. I chose not to accept them. To supplement the first order, my friends received five extra wings, but paying nearly $8 for such meager wings feels ridiculous.
The inconsistency in food quality and wing size is a major concern. Customers expect that what they order will be the same each time, but that's not the case at the Hiram Jefferson’s, whether it’s wings or cheesesteaks. Those in our group who ordered burgers were satisfied, but unfortunately, the wing orders left many disappointed.
You really need to address your supply chain and hold both the waitstaff and kitchen staff accountable for their inability to deliver properly executed orders. The waitress mentioned she spoke to the manager, but it's disappointing that the manager couldn't be bothered to address our concerns directly."
