"I visited this location for the first time and heard amazing reviews from people in the area. Upon visiting we ordered 2 of the small phos with oxtails and the crab ragoons. The presentation was amazing the ragoons were the best! Here comes the pho as myself and my friend begin to eat the pho it tastes amazing, eagerly we add our hot oil all of our extras and begin to eat. As my friend starts to lift her noodles a hair appears she quietly removes it and placed it on the side of her plate. I flag the waiter down to ask him if every thing was made in the same dish as we could always switch our options and select something else, at this time he said he would find out. He came back to the table stated because we had began eating that there is not anything he could do. Now I amNot asking for everything to be comped however the plate that was contaminated by human hair could have been compensated at the least. We did not even make it to half of our food being eaten before we left. The waiter explained that there was nothing he could do and was apologetic, I can understand policy. However I can’t fathom how someone is expected to pay for something they didn’t receive or order fulfilled."
