"Its funny what to see what people expect of this place. 1. This place is AYCE, are you expecting Japanese Kobe beef? 2. It is frozen because the meat needs to be sliced thinly. Try cutting it with such precision when its room temperature and/or cold. You'll see the outcome. 3. I didn't mind the service, you just have to be understanding. It felt very homey. You see them working hard. Understand the circumstances. If you see them lolly gagging or on their phone, then that would be a reason to complain. You are at an AYCE place so you need to be more patient. Last, due to its lower ratings, I'd have to give them 5 stars because I enjoyed everything. I didn't expect much, but enjoyed every minute of my time here."