"We had dinner here two parents, four kids) while staying at the hotel for a convention. The restaurant was nice— good spacing between tables, friendly service, pleasant atmosphere. The food was delicious, though it took about an hour to come to the table. For two of the kids, they asked for “plain” pastas— one with tomato sauce, one with butter. The server said no problem, but when the bill came, they charged us the price for the special pasta $42.99) which was made with shellfish and other special, more expensive ingredients— and more expensive than, for example, getting the same spaghetti and tomato sauce with meatballs which one of the other children got). The server was apologetic when we asked her whether it was a mistake, letting us know that’s what she was told to do by her manager. When we asked to speak with the manager, I found him to be incredibly rude and condescending. He gave multiple incomplete explanations as to why this was the price and that he would not change his mind. None of the explanations made sense and were all given in a rude tone of voice with no apologies. He offered to give us free dessert, which we did not want and were not planning to order due to the late hour. We asked if we could instead have an extra salad or something if he would not reduce the price of the pastas and was offering to comp us another dish, but he refused us that as well. The manager’s behavior and the gross overcharging for plain pastas really put a major damper on what had been a very nice evening up to that point. If you choose to eat here, be prepared for nice food and to be taken advantage of if you ask for any modifications to the way the food is made."
