"One of the worst dining experiences I have had in NYC in the last 10 years! The restaurant was not busy, but it took 30 minutes to get menus and water. The server seemed hungover, and I suspect the manager was drunk as he smelled like alcohol. Everything we ordered was cold. We ordered a burger cooked well-done, but it came out raw. When we asked for coffee, it took 30 minutes for the server to check on it, then another 15 minutes to tell us it would be made, and finally another 15 minutes to inform us that the coffee machine was broken. To make matters worse, a 22% gratuity was added to the bill."