"HORRIBLE EXPERIENCE! Husband made reservations for 4 in March for two special birthdays, he made them directly on the restaurant 's website. We arrived at our designated time and were told that we had no reservations! Then when we showed them our confirmation emails, the women at the front desk told us that someone had moved them to the following week at 8 pm. How stupid did they think we were? They told us they would not have a table until 8 pm (no surprise! matches their line about the new time and we refused to budge. So they brought us downstairs to their new space where they comped our appetizers and drinks, as they should, however, we did not order much considering we were waiting for what we thought would be great meals. The manager came down at 8 pm to take us to our table. The food on the tasting menus was good, however, the SERVICE LEFT MUCH TO BE DESIRED and the time between the very small portions was too long. In the two hours that we sat the server asked us ONCE if we wanted drinks. My husband brought a drink up from downstairs and the glass sat on the table for two hours. Why should we have to remind a server in a 5 star restaurant to remove a dirty glass? At the end, which was already after 10 pm, we complained to the manager and I can not believe how useless he was. All he said was thanks for your comments. We spent over $500 (only had a margarita and a beer at dinner and that 's what we get? A worthless comment? The manager, knowing what happened to us, should have AT LEAST comped our two measly drinks. RICK BAYLESS SHOULD BE ASHAMED. Never again, save your money! For a 5 star restaurant the service and the way we were treated was totally unacceptable."
